terms & conditions

These Terms and Conditions explain the nature of The Relauncher’s business, The Relauncher’s commitment to the customer, and the terms by which the customer agrees to make use of The Relauncher’s services.  

 

1. Acceptance

By accessing, using, viewing, transmitting, caching or storing any of the information on www.relauncher.com.au or any of its services, functions or contents, the customer will be deemed to have agreed to be bound by these Terms and Conditions.

 

2. The Relauncher

2.1 The Relauncher is a registered business with ACN 147 081 061, with postal address at PO Box 184 Erskineville NSW 2043 .

2.2 The Relauncher is an online business promoting and selling vouchers for services and/or products  provided by third party suppliers in the beauty and lifestyle industries (the “Suppliers”).

2.3  www.relauncher.com.au is operated by The Relauncher and the service is limited to the sale  of vouchers for offerings and services provided by the Suppliers.  Suppliers perform their services under  their respective general terms and conditions which terms and conditions form no part of these Terms  and Conditions.

2.4 The Relauncher is not liable for the performance of services specified in a voucher, and a voucher  only grants the customer the right to make the provision with the Suppliers.

2.5  The Relauncher also sells products.

2.6 The Relauncher is not liable for the performance of the products specified on this website

 

3. Vouchers

3.1 Vouchers purchased from The Relauncher will have an expiry date clearly displayed thereon, are non-  refundable and are not exchangeable or redeemable for cash.

3.2 Vouchers must be used on or before the expiry date printed on the voucher which expiry date is always maintained.

3.3 Valid vouchers are fully transferable for other services on The Relauncher.  Once a booking has been made with the supplier your voucher is no longer transferable.

3.4 Vouchers may be used to make a booking for services to be performed by a Supplier of The Relauncher.  A Supplier is liable to render the services to the bearer of a Voucher upon receipt of payment from The Relauncher in respect of such services.

3.5 A voucher which has not been redeemed on or before the expiry date will no longer be valid.  Any  unused value at the date of expiry will become the property of The Relauncher.

3.6 The vouchers are evidence of payment for a service.  Each voucher will have a unique code, which  must be quoted when dealing with The Relauncher and which will be used to identify a customer’s  payment.

3.7 Vouchers must be kept safely and securely which is the sole responsibility of the customer.  The Relauncher will take no responsibility for any loss the customer may incur as a result of impersonation  or identity fraud.

 

4. Gift Certificates

  4.1 A customer can elect to purchase a Gift Certificate.

4.2 The Gift Certificate will be sent to a recipient nominated by the customer at that time.

4.3 The recipient can use Gift Certificates of dollar value (e.g.: $100) to purchase other  products  from  The Relauncher.

 

5. Prices

The Relauncher reserves the right to change prices without notice.  Where applicable, prices include Goods and Services Tax (GST).  Orders will not be accepted until payment is approved or cleared.

 

6. Product Delivery

 6.1  Delivery via Standard Post

The Relauncher accepts no responsibility for any damage, loss or delay as a result of using Australia  Post’s standard postal service.  Should the customer not receive the goods within a reasonable  time,  The Relauncher can be contacted on 02 9519 0843 or relaunch@relauncher.com.au 

6.2 Delivery via Email

The Relauncher is not liable for any loss suffered as a result of a voucher sent via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the customer.    Should the customer not receive the gift voucher within a reasonable time, The Relauncher can be contacted  on 02 9519 0843 or relaunch@relauncher.com.au and request to have another vouchers to an alternative email  address.  The original voucher will be destroyed in this event.

 

7.  Information provided for the Products

Much of the information on this Website is provided by the distributors and Sellers of the products, including all of the information relating to the products that may be purchased.  While we believe this information to be reliable, we cannot be held responsible for such information.

 

8. Contact Details Given to The Relauncher

It is the customer’s responsibility to ensure email addresses and other contact details are entered correctly when the customer completes the checkout process on the website.  Failure to do so may result in the loss or incorrect delivery of the voucher.

 

9. Information on Industry Directory

The Relauncher cannot be held liable for not providing detailed information within the Industry Directory.  All information is supplied by the service and product providers themselves.  Please follow the third party links to their websites and social media platforms to find full details for their businesses.

9.1 The Relauncher is not a provider of such services on the Industry Directory and bears no responsibility for any services provided, or failure to provide services, by the Suppliers or any third party.

9.2 The Relauncher makes no warranty regarding the standard of any service provided  to the customer by the Suppliers listed in the Industry Directory.

 

10. Third Party Websites

The Relauncher is not responsible for the content of any websites that are operated by third parties the links to which appear on The Relauncher’s website.  The Relauncher does not endorse any material which appears on said third party websites and following a link to third party websites is done at the customer’s own risk.

 

11. Limited Liability

 14.1 Before Suppliers can provide The Relauncher with services they are obliged to provide certification  that they have appropriate and valid public liability insurance.

14.2 The Relauncher shall not be liable for any act, omission or default, whether negligent or otherwise  of Suppliers or any third party.  Where the Relauncher’s liability cannot be excluded, such liability is  limited to the value of the voucher purchased.

 

12. Indemnity

The Relauncher has no responsibility for any losses, damages, claims or expenses (whether direct, indirect or consequential) arising from the use of or connected with The Relauncher’s website or any services purchased on The Relauncher’s website, whether negligent or otherwise of any supplier or third party.

 

13. Exclusion of Warranty 

The customer agrees that he/she uses the website at his/her own risk.  The website and any related information contents and/or materials are provided on an “as is” basis without warranties of any kind.  The Relauncher hereby disclaims all warranties, express or implied, including but not limited to warranties of title or implied warranties of merchantability, fitness for a particular purpose, non-infringement and arising from statute or otherwise in law or from a course of dealing or usage of trade, other than those warranties which are incapable of exclusion, restriction or modification under the Law.

 

14. Service disruption

The Relauncher reserves the right to limit or discontinue the functionality of the website.  While The Relauncher strives to continuously be online, The Relauncher cannot exclude cases in which the website may be unavailable and in this instance The Relauncher shall not be liable for any loss or damage suffered by the customer arising from any disruption in connectivity.

 

15. Products available for purchase on this Website

This Website includes products available for purchase from various sellers (“Sellers”). It is important that in some instances you understand when you place an order for a product on this Website, you are placing an order with the Seller of the product, and not us. We make the products available for purchase (including by taking orders and collecting payment) as the agent of the Seller, and not on our own behalf.

If you wish to return any products or have any complaints in relation to products you purchase through this Website, you should contact us. 

 

16. Exchange or returns

If you wish to return any products or have any complaints in relation to your product purchase through this Website, you can find further details here.

 

20.  Linking to this Website

20.1  We encourage you to provide links to this Website.  Ehile you may use the name "Relauncher" or "The Relauncher" in the link, you may not use The Relauncher logo without prior written approval.

20.2  If we notify you that we object to the manner in which you provide links to this Website, you must immediately cease the existing links.

 

21.  Links from this Website

From time to time, this Website may include links to other Websites.  These links are provided for your convenience to provide further information.  They do not signify that we endorse the Website(s).  

 

22. The protection of data

The Relauncher is committed to protecting the privacy of personal information collected from customers as part of its normal business operations, and will at all times use this information only in accordance with New South Wales and Federal privacy legislation.  Please see The Relauncher’s Privacy Policy for more information on the protection of customer data and privacy.

 

23. Legal Disclaimer

The Relauncher reserves the right to disclose the customer’s personally identifiable information as required by law and when The Relauncher believes that disclosure is necessary to protect The Relauncher’s rights and/or to comply with a judicial proceeding, court order, or legal process served on The Relauncher’s website.

 

24. Intellectual property

The Relauncher’s the name, logo, trademark and material on www.relauncher.com.au are the intellectual property of The Relauncher and are protected as such.  This material may not be used (except for the intended purpose), copied, reproduced, published, stored on a retrieval system, altered or transmitted in any form without the prior written consent and approval from The Relauncher.

 

25. Changes in terms and conditions 

The Relauncher reserves the right to revise these terms from time to time, for example, to apply legal requirements to reflect functional changes.  If the customer disagrees with the general terms the customer must discontinue use of The Relauncher’s service.

 

26. Advertising Accuracy

26.1 Production descriptions posted on The Relauncher’s product pages are used as an indication of the  Suppliers’ services rather than an actual representation.  The Relauncher accepts no responsibility for  inaccurate information supplied to it.

26.2 The website may contain technical inaccuracies or typographical errors or omissions.  The Relauncher is not responsible for typographical, pricing, product information or advertising.

26.3 Advertised prices and available quantities are subject to change without notice.  The Relauncher  reserves the right to make changes, corrections and/or improvements to the website, and to the  products and programs described in such information, at any time without notice.

 

27.  Trade Mark

The Relauncher has a registered Trade Mark No. 1416827 from 29 March 2011.

 

28. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the Laws of the state of New South Wales, Australia.